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May 6-8, 2024 • Palm Springs, CA

CareAR at Field Service USA

This event has concluded

CareAR exhibited at Field Service USA between May 7-9, 2024. Learn more about our presence and download our fireside chat deck below.

CareAR exhibited at the Field Service USA 2024

Field Service Palm Springs aims to bring together cross-industry service, support, and customer success leaders. The event has top solution providers exhibiting and includes innovative content and educational sessions.

Our experienced team shared our latest product features, customer success stories, and solutions for field technicians to have guided support, and remote collaboration. We demonstrated our latest AI features which expand the capabilities of visual remote support and digital work instructions.

Partner Fireside Chat

Tuesday May 7, 2024
Track A • 3:00 PM

Upskilling Field Technicians: How Service Companies Can Use AR Digital Work Instructions to Transform Service Experience

This session explored the current challenges faced by service organizations, specifically focusing on meeting evolving customer expectations for exceptional service and support. We shared how Augmented Reality (AR) and digital work instructions can address these challenges and empower your workforce.

The session featured a real-world example of how global service organizations like Xerox are leveraging AR technology. We discussed how Xerox utilizes CareAR Experience Builder to develop and implement training and digital work instructions for their field service teams, enhancing their efficiency and effectiveness in the field.

Mark Oakley

Mark Oakley

Global Learning Innovation & Remote Lead, Xerox

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Craig Nelson

Craig Nelson

Senior Director, Professional Services, CareAR

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