2024 has been a whirlwind year at CareAR, and we’re thrilled to reflect on the incredible advancements we’ve made in our product development. Our unwavering commitment to innovation is what drives us to constantly push the boundaries of what’s possible and empower our users with the best technology to excel in customer support. This year, we’ve focused heavily on integrating Artificial Intelligence (AI) into our core products, CareAR® Assist, CareAR® Instruct, and CareAR Experience Builder, while simultaneously bolstering AR support and expanding our use case landscape.
A Look Back at Groundbreaking Features:
While countless usability improvements and feature enhancements were implemented throughout the year, a few stand out as game-changers:
- AR Measurement: Live distance measurement within CareAR Assist calls empowers users to conduct pre-visit site surveys, check equipment installation clearances, and estimate project materials with newfound accuracy.
- Visual Verification: This AI-powered feature, available through CareAR Instruct, leverages computer vision to verify work completion and accuracy. The real magic lies in its ease of use. CareAR’s Visual Verification streamlines the data capture and labeling process, enabling business users to generate custom computer vision models for specific needs in a matter of hours – a task that previously could take weeks.
- CareAR for Salesforce: Streamlining workflows is key, and the launch of CareAR Instruct and Assist directly within Salesforce Service Cloud and Field Service is a testament to that. Now, service teams can seamlessly access and utilize CareAR’s powerful capabilities straight from their familiar Salesforce environment.
- Generative AI: Visual instruction creation got a whole lot easier! CareAR Experience Builder integrated generative AI into the tool kit, empowering users to effortlessly create high-quality images within their instructions.
- Screen Share: Expanding our support capabilities beyond physical devices, CareAR delivered screen sharing for remote guidance on desktops and mobile devices. This unlocks a whole new realm of support possibilities, bridging the gap between real-world physical devices and software applications.
- Forms: Elevate your workflow efficiency with CareAR Experience Builder’s Forms feature. Users can now integrate data collection, checklists, and feedback mechanisms directly into their workflows. This empowers customer support teams to gather vital information and streamline service delivery, while also helping field service teams work with greater efficiency.
Why Innovation Matters at CareAR
Innovation isn’t just a buzzword at CareAR – it’s the lifeblood of our mission. We believe in the transformative power of AR and AI to revolutionize the way customer service is delivered. These advancements allow us to:
- Reduce Time to Resolution: Streamlined workflows, AI-powered assistance, and remote guidance capabilities contribute to faster problem-solving and quicker issue resolution.
- Empower Field Technicians: Enhanced AR support, visual verification tools, and screen sharing capabilities equip technicians with the knowledge and resources they need to succeed on every service call.
- Improve Customer Satisfaction: Faster resolution times, accurate task completion, and clear communication lead to happier and more satisfied customers.
- Boost Operational Efficiency: Optimized workflows, reduced errors, and streamlined data collection translate into improved business efficiency and cost savings.
Looking Forward to 2025: The Future is Bright
As 2024 draws to a close, we’re filled with immense excitement about what the future holds. We can assure you that our commitment to innovation is unwavering, and we’re constantly exploring new ways to push the boundaries of what’s possible with AR and AI. We can’t wait to unveil the groundbreaking features we have in store for 2025, and we encourage you to stay tuned for announcements that will further revolutionize your customer support experience.
Get ready for an innovation-packed year ahead! In the meantime, explore the incredible features we’ve already launched in 2024 and experience the transformative power of CareAR for yourself.
