Case Study: Service IT Direct Powers Smart Handz with CareAR



Service delays create frustration when remote agents or field techs have skill gaps or lack the necessary tools to resolve issues in a timely manner. Then there are unforeseen situations that cause service delays. Serious storms and a worldwide pandemic ring a (loud and annoying) bell?


Service IT Direct’s new Smart Handz solution provides real-time visual augmented reality assistance, guidance, and compliance for onsite customers and field workers. It’s the best of both worlds — virtual support by an expert who can see what customers see.

Customers no longer need to rely on only their local support agent — now they have access to a national network of agents best suited to address their needs. Remote experts can virtually assess the situation and visually guide customers and engineers, intuitively using a suite of augmented reality tools via desktop computer, mobile devices, or smart glasses, as if they were there in person.

Smart Handz’s end-to-end integration lets customers instantly capture images during the service session. This content is automatically saved in the Smart Handz secure cloud, enhancing knowledge transfer and ensuring proof of work completed for compliance.

Download the Smart Handz Case Study and watch the accompanying video on how CareAR supercharges IT Services; then contact us to schedule an introductory demo and discover how this technology can keep your business running.

With no downtime and no delays, CareAR IS your service experience management solution.

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