Resolve incidents remotely and safely
CareAR enables your IT staff to more effectively support wiring configurations, server installations and any mechanical deployment or modification with AR visual assistance. IT staff can provide remote assistance and instructions, instantly, to employees ensuring higher remote resolutions, and reduced incident times, while enhancing safety. Employees can remain productive by allowing IT staff to spend less time assessing the situation and more time solving the actual problem. Whether through live visual AR interactions, self-guided instructions, or contextual insights, CareAR makes expertise accessible anywhere .
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Reduce Time-Sensitive ResolutionsDeflect costly dispatches by enabling experts to virtually see and solve issues remotely, as if actually there on-site. |
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Broader Coverage of Virtual WorkersRemote and centralized IT fulfiller staff best positioned to support next normal virtual employees and workers. |
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Boost Self-SolveBoost self-solve effectiveness for IT staff and contractors with step-by-step AR visual direction. |
Visual AR Assistance and Guidance
Allow remote IT staff to visually assist on-site employees to “see what they see” and virtually guide them via a digital suite of AR tools, as if they were physically on-site. Using desktop, mobile, or smart glasses, both parties can annotate collaboratively over live HD video on 3D objects that pin in place and persist throughout the session. Avoid unneeded site visits to achieve greater efficiency of resources and safety due to contact avoidance. If a site visit is required, IT staff can then “Know Before they Go” by reviewing AR snapshots and video to be best prepared prior to dispatch to resolve the issue the first time.
Self-solve for Customers and Employees
Empower IT field technicians and contractors with AR and interactive 3D self-guidance to increase self-solve rates and reduce “phone a friend” inefficiencies. Hotspot focus engages users with contextual graphical guidance overlayed on actual objects within each user’s smartphone or wearable device field of view. Additional video and 2D content with natural language search effectiveness enables users to self-tailor step-by-step direction for their optimal learning style. Self-guidance efficiency reduces escalated calls, minimizes error rates, and upskills field service technicians with AR self-solve effectiveness. Use case examples include upskilling field technicians and contractors, training on new and legacy products, and standards and compliance.
ServiceNow IT Service Management Integration
CareAR integrates with ServiceNow’s IT Service Management, enabling CareAR Assist session to be launched directly within each case. AR snapshot and video guidance are automatically included with work orders to ensure accurate parts delivery and speed time to resolution. Visual content as well as customer feedback are stored within the case history for future reference, proof of work completion, and compliance.
Metrics
Show your Field Workers you Care
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Increase in Dispatch Deflections
%
Increase in First Time Fix Rates
%
Increase in Remote Resolution Rates
%
Reduction in Resolution Time
Related Content
CareAR Assist Demo Video
