Building a “Shift Left” Strategy in Field Service
In a recent Service Council survey, “Service Leader’s Agenda,” 4 out of 10 service executives indicated “Customer Management & Experience Initiatives” as a top focus area (the #1 response) with half of respondents citing “Changing Customer Demands” as the top external challenge. Evolving how we support customers is critical both in terms of aligning with the customer’s evolving channel preferences and increasing demands. It is also critical in terms of making a greater contribution to overall company profitability.
In this episode of the inService™ Podcast Live, host John Carroll is joined by Sajeel Hussain, CareAR’s Chief Revenue Officer, to detail CareAR’s strategy to empower organizations to “shift left” in their approach to field service.