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About CareAR

CareAR is the augmented reality support platform for the modern service management enabled enterprise. We make expertise accessible, instantly for customers, employees, and field workers through visual AR interactions, instructions, and insights as part of an end-to-end service management digital workflow. As a result, CareAR uniquely augments intelligence to accelerate the skills gap and knowledge transfer of service management teams while providing greater effectiveness, safety, and outcomes for customers and field workers.  To learn more, visit www.carear.com.

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Data Powers AI: Boosting Support for Customers and Field Workers

Data Powers AI: Boosting Support for Customers and Field Workers

In modern support systems, remote experts assist customers and field workers facing on-site challenges. These experts rely on AI agents powered by Retrieval Augmented Generation (RAG) technology, which draws from a curated body of knowledge (often referred to as a...