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May 7-9, 2024 • Las Vegas, NV

CareAR at ServiceNow’s Knowledge 2024

Thank You for Joining Us!

From May 7-9, 2024, CareAR sponsored and exhibited at ServiceNow’s Knowledge 2024. We shared demos of our AI-powered and AR-enabled remote-solve and self-solve field service and customer service solutions.  Scroll down to view photos and download the deck from our exclusive speaking session with Xerox.  Or watch our recap video for an overview of the CareAR experience at Knowledge 2024.

Keynote Session

May 8, 2024 • 1:30 pm (PDT)

Empowering Service Excellence: Xerox and CareAR’s AI Journey Revealed

Delve into Xerox and CareAR’s journey of enhancing service delivery with ServiceNow Customer Service Management (CSM) and Field Service Management (FSM). We will explore how they created a common 3000+ seat instance of FSM in North America, achieving scalability across borders. Discover how Xerox and CareAR achieved faster resolution times, increased customer uptime, and gained operational efficiencies such as reduced return trips and optimized parts utilization. We will also share lessons learned and save time for audience Q&A. Don’t miss this opportunity to hear from customer experience leaders who have achieved service excellence by leveraging AI.

John Perry

John Perry

Vice President Global Service Business Platform Strategy, Xerox

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Kevin Summers

Kevin Summers

SVP, Product Management, CareAR

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Bulent Cinarkaya

Bulent Cinarkaya

VP & GM, Field Service Management, ServiceNow

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