CareAR at ServiceNow’s Knowledge 2024
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Join CareAR at ServiceNow’s Knowledge 2024
Experience CareAR’s AI-powered, AR-enabled digital work instructions providing game-changing improvements to the customer experience.
Watch demonstrations of CareAR® Assist, CareAR® Instruct, and CareAR® Experience Builder.
Keynote Session
May 8, 2024 • 1:30 pm (PDT)
Empowering Service Excellence: Xerox and CareAR’s AI Journey Revealed
Delve into Xerox and CareAR’s journey of enhancing service delivery with ServiceNow Customer Service Management (CSM) and Field Service Management (FSM). We will explore how they created a common 3000+ seat instance of FSM in North America, achieving scalability across borders. Discover how Xerox and CareAR achieved faster resolution times, increased customer uptime, and gained operational efficiencies such as reduced return trips and optimized parts utilization. We will also share lessons learned and save time for audience Q&A. Don’t miss this opportunity to hear from customer experience leaders who have achieved service excellence by leveraging AI.
John Perry
Vice President Global Service Business Platform Strategy, Xerox
Kevin Summers
SVP, Product Management, CareAR
Bulent Cinarkaya
VP & GM, Field Service Management, ServiceNow
