Schedule B – User Terms of Service

Updated March 12, 2024

  1. CareAR SXM

    The CareAR Service Experience Management platform (the “Platform”) is provided by CareAR, Inc. a Delaware corporation with its corporate headquarters at 201 Merritt 7, Norwalk, Connecticut 06851-1056 (“CareAR,” “Our” “We” or “Us”). The Platform transforms the service experience by connecting people, knowledge and systems. The applications, software, features, communications, products, services, tools and other information (collectively, the “Solutions”) provided by CareAR for use with our Platform enable customers, service employees, field workers and others to use Augmented Reality (“AR”)/Artificial Intelligence (“AI”) Content (as defined below) and features to diagnose and resolve service problems. The Platform together with the Solutions is referred to as “CareAR SXM.”

    These User Terms of Service, the CareAR Privacy Policy found at [link], the DPA found at [link], and the Copyright Policy found at [link] (collectively the “SXM User Terms”) govern Your (as defined below) access to and use of CareAR SXM, your provision of Subscriber Content, and Our use of your Personal Data (as defined below), Your Subscriber Content and Your Subscriber Data (as defined below). Your access to and use of CareAR SXM shall be solely in connection with Your relationship with the holder of a valid subscription to use CareAR (the “Subscriber”). You (“You”, “Your” or “User”) will either use CareAR SXM on Subscriber’s behalf as a Registered User (as defined below) or as a Guest User (as defined below), subject to Your compliance with the SXM User Terms.

    For purposes of the SXM User Terms, a “Registered User” means an employee or contractor of Subscriber who has been granted ongoing access to the Tenant by Subscriber and has accepted the SXM Terms. A “Guest User” means a third party (usually an employee or subcontractor of Subscriber’s customer) who has been granted temporary access to the Tenant by Subscriber and has accepted the SXM User Terms.

    Please read the SXM User Terms carefully and make sure You understand and agree to them. If You do not understand and agree to the SXM User Terms or You do not wish to accept any part of them, We do not grant You authorization to access CareAR SXM and You must not use it. The SXM User Terms constitute a legally binding agreement between You and CareAR regarding Your access to and use of CareAR SXM. Your use of CareAR SXM constitutes Your acceptance of the SXM User Terms.

  2. Changes to The SXM User Terms

    We may update the SXM User Terms from time to time and if We do, We will notify You by posting a notice at [the webpage] along with the updated SXM User Terms. We will try to give You a reasonable amount of notice in advance of any updates, however, this may not always be possible, for example if We have to make changes to meet security, safety, legal, or regulatory requirements. Your continued use of CareAR SXM after We post updated SXM User Terms constitutes Your acceptance to the revised SXM User Terms.

  3. Using CareAR SXM

    Subscriber establishes a group of Registered Users (“Tenant Group”) that share Subscriber’s access to CareAR SXM (a “Tenant”). If You are a Registered User, You and other Users in a Tenant Group can provide Content (as defined below) to CareAR SXM and can access Content provided to the CareAR SXM by others accessing the same Tenant.

  4. Registered User Requirements

    To become a Registered User of a Tenant, You must provide identifying information, which will be associated with a username, password or other information (“Credentials”) You will use each time You access the Tenant on Subscriber’s behalf. We have the right to prevent You from accessing CareAR SXM and any other CareAR resources, and to deny access to the Tenant if We believe the information that You provide to obtain Your Credentials is false, incorrect, incomplete or outdated. If You are a Registered User, You must keep Your Credentials secret and You must notify CareAR immediately if You suspect unauthorized access or use of Your Credentials. Further, You may only enable Guest Users to access the Tenant of Subscriber where Subscriber has authorized You to grant such access and You may not, under any circumstances, share with anyone, any other information that can be used to access a Tenant.

  5. Guest User Requirements

    If You are a Guest User, You will access Subscriber’s Tenant using a link or instructions provided by Subscriber (“Access Method”), rather than by entering Credentials. Accordingly, Guest Users are identified to CareAR only as being associated with the Subscriber that provided access to its Tenant, and not by information that personally identifies the Guest User. If You are using CareAR SXM as a Guest User, You may not disclose any information regarding the Access Method and You must immediately notify CareAR if You suspect unauthorized access or use of such access information.

  6. Requirements for all Users

    You are solely responsible for all use of CareAR SXM as a result of Your access to the Tenant. CareAR will not be liable for any loss that may be incurred as a result of someone else using Your Credentials or other Tenant access information, whether such use occurs with or without Your knowledge. You will be held liable for any losses incurred by CareAR or another person due to someone else using Your Credentials or other Tenant access information.

  7. Requirements for Use

    You may not access or use CareAR SXM for any purpose unless You: (a) have accepted the SXM User Terms and are either (i) a Registered User accessing the Tenant associated with Your Credentials or (ii) a Guest User accessing a Tenant controlled by Subscriber that authorized Your access. If applicable, You shall also accept the CareAR SXM Free Trial Terms and Conditions posted at https://carear.com/limited-use-terms-and-conditions/ if You are using CareAR SXM on a licensed trial/evaluation basis (as a “Trial User”).

    You may stop using CareAR SXM and uninstall any of its applications at any time.

  8. Acceptable Use

    You may not use or access CareAR SXM unless You are at least the age of legal majority in the applicable jurisdiction. You may not access or use CareAR SXM in any way that is disruptive, harmful, unlawful or contrary to commonly acceptable standards of good behavior online, and in particular You may not and may not permit any third-party to directly or indirectly: (i) interfere with the lawful and authorized use of CareAR SXM by any person, system or program, (ii) interfere with the lawful business or activities of CareAR or any third-party; (iii) engage in bullying or harassment (iv) misrepresent the identity or intentions of anyone with access to Your Tenant (including You), or engage in any fraudulent or abusive behavior; (v) conduct unsolicited advertising or marketing or other activities that violate anti-spam laws, including the Telephone Consumer Protection Act and the Do-Not-Call Implementation Act (or any similar or analogous anti-spam, data protection, or privacy legislation in any other jurisdiction, or make unwanted communications; (vi) collect or harvest information about other people; (vii) provide to or through CareAR SXM any material that contains, transmits, or activates any malicious or harmful code or malware such as viruses, Trojan horses or worms or launch, cause or facilitate any cyber threat or other activity that can cause damage or injury to any system (viii) provide to or through CareAR SXM any material that someone may find offensive (including any libelous or defamatory, discriminatory, explicit, pornographic, or violent material); (ix) provide to or through CareAR SXM any material that misappropriates, infringes or otherwise violates the rights of any third-party (including intellectual property and privacy rights); (x) violate any law, regulation, guideline or code of practice to which You submit or are subject; or (xi) receive, send or otherwise process sensitive personal information within the meaning of data protection laws including, but not limited to Protected Health Information as defined by the Health Insurance Portability and Accountability Act of 1996 as amended, Special Category personal data as referred to in the EU General Data Protection Regulation or any other personal information protected by law in any applicable jurisdiction.

    Any software We provide You may automatically download and install upgrades, updates, or other new features. You may be able to adjust these automatic downloads through Your device settings. You will not, and will not permit any third-party to directly or indirectly: (A) misappropriate or infringe CareAR’s intellectual property rights; (B) access or use the CareAR SXM in any manner that: (i) is not expressly permitted by the SXM User Terms and any applicable third-party license agreement; (ii) or violates any applicable law; (C) reverse engineer, decompile, disassemble, decode, adapt, disclose or otherwise attempt to derive, gain access to or discover the source code, object code or underlying structure, ideas or algorithms or any portion thereof relating to CareAR SXM; (D) copy, modify, translate, or create derivative works of or improvements or modifications to CareAR SXM or portion thereof; (E) input, upload, transmit, or otherwise provide to or through CareAR SXM any Subscriber Content that when used pursuant to the SXM User Terms: (i) causes CareAR to misappropriate, infringe or otherwise violate the intellectual property rights of any third-party or (ii) obligates CareAR to grant any rights to You or to any third-party; (F) use, distribute or sell the CareAR SXM for the benefit of a third party unless authorized in writing by CareAR; (G) use or view CareAR SXM for the purpose of developing a product or service competitive to the CareAR SXM or any of its applications or other components; (H) attempt to bypass or breach any security device or protection associated with CareAR SXM; (I) attempt to access CareAR SXM through an unauthorized third-party application, (J) use or access CareAR SXM in any way which may subject CareAR to liability or (K) otherwise access or use CareAR SXM in a manner that exceeds the scope of the authorization granted in the SXM User Terms. You acknowledge that We are not obligated to and that We generally do not monitor Subscriber Content or any Content provided by any third-party and that We do not take responsibility for such Content. Notwithstanding the foregoing, You consent to our monitoring all Subscriber Content to the extent required by law or regulation and/or for purposes of making CareAR SXM available to You.

  9. Content and Data
    1. Content; Subscriber Content. Audio, video, graphics, images, photos, links, text and other materials or information (“Content”) may be submitted, transmitted, shared, uploaded or otherwise provided to or through CareAR SXM or through its Tenant by Subscriber, by You as a Registered User or Guest User, and by other Registered Users and Guest Users (“Subscriber Content”). Subscriber Content that is submitted by You to CareAR SXM is Your sole responsibility. CareAR does not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Subscriber Content provided to or through CareAR SXM. Subscriber Content provided to or through CareAR SXM (including Subscriber Content provided by You) may be stored by CareAR at the direction of Subscriber. CareAR does not view or monitor Subscriber Content except for the limited purposes described above and We cannot assess its validity, accuracy or potential to result in harm. You must use Your own judgement in using or relying on any Subscriber Content obtained through CareAR SXM, and any such use or reliance is at Your own risk. We will respond accordingly if we learn of any Subscriber Content that violates the SXM User Terms or other terms, conditions or policies made available to You from time-to-time. For example, we reserve the right to remove Subscriber Content that we reasonably believe infringes or misappropriates a copyright, trademark or other intellectual property right or results in or facilitates harassment or unlawful conduct.

      You must ensure that all Your creation of and access to the Subscriber Content is and remains in compliance with all applicable laws, rules, and regulations. You should only provide Subscriber Content to CareAR SXM if the Subscriber Content was created by You or by or on behalf of Subscriber that provided You access to its Tenant or if You or the party that created the Subscriber Content has granted You or Subscriber the necessary rights to use it. You are solely responsible for the completeness, accuracy and understandability of any instructional Subscriber Content that You upload to CareAR SXM. You should take appropriate steps to ensure that any instructions, directions, descriptions or other information included in or with Your Subscriber Content are complete, accurate and understandable before You upload them. CareAR is under no obligation to host or serve any particular Subscriber Content. If someone notifies Us that Your Subscription Content is infringing its copyright or if You notify Us that the Subscriber Content provided by someone else is infringing Your copyright, we will respond as described in our Copyright Policy.

      You represent and warrant that You have the legal right to submit and use all Subscriber Content provided to or through CareAR SXM and that the Subscriber Content can be used by You, CareSXM, Subscriber and other Users in connection with CareAR SXM. You further represent and warrant that You are not prohibited by law from submitting and/or accessing the Subscriber Content and Subscriber’s Tenant.

    2. License Grant to Subscriber Content. You hereby grant to CareAR, its affiliates and partners an unrestricted, royalty-free, non-exclusive, irrevocable license to route, provide connections for, and store Your Subscriber Content and to refer or link parties that provide Credentials or access information for Subscriber’s Tenant to access Your Subscriber Content as described in the SXM User Terms and the documentation made available to You. You also grant CareAR the right to sub-license these rights to its hosting, connectivity and telecommunications service providers to the extent necessary to deliver CareAR SXM. You agree that the exercise of the foregoing rights shall not result in a substantial modification of Your Subscriber Content and therefore, shall not result in the creation by CareAR of any derivative works in Your Subscriber Content and You further agree that to the extent the exercise of such rights by CareAR results in the creation of any derivative works by operation of law in any jurisdiction, You immediately and irrevocably assign to CareAR without condition all right, title and interest You have in such derivative works. You agree to indemnify CareAR and its affiliates without limitation from and against all loss, damage, or expense suffered or incurred in connection with any claim alleging that Your Subscriber Content infringes any third-party rights of any kind. You shall not refer to the identity of CareAR or its affiliates in any promotional material, publication, press release or other form of publicity relating to use of CareAR SXM without the prior written consent of the CareAR. CareAR may use Your name and logo, only for the limited purpose of identifying You as a user of CareAR SXM.

      The Solutions enable those with access to Subscriber’s Tenant (including Guest Users) to use CareAR SXM to share Content with Subscriber. Any Content provided to or through Subscriber’s Tenant (including by You) is and shall remain Subscriber Content and Subscriber is and shall be, the sole and exclusive owner of all right, title, and interest in that Subscriber Content, including all intellectual property rights therein. Subscriber grants You a perpetual, royalty-free, non-sublicensable, non-exclusive, limited license to use the Subscriber Content as described and/or demonstrated by Subscriber at the time You access or provide the Content and, in any manner later authorized by Subscriber.

    3. Your Data. You understand and agree that CareAR may collect, process and use Your Personal Data. “Personal Data” has the meaning set forth in the DPA. You also understand and agree that CareAR will also collect, process and use other information provided by You and others that communicate with CareAR SXM while accessing Subscriber’s Tenant (collectively “Subscriber Data”). As between Subscriber and CareAR, You acknowledge that Subscriber is and shall remain the sole and exclusive owner of and is and shall remain solely responsible for and will secure and maintain all rights in all Subscriber Data provided to its Tenant. You hereby grant to CareAR the right to use Personal Data and Subscriber Data submitted by You as required or useful to perform its obligations and exercise its rights under the SXM User Terms and You grant to CareAR the right to sub-license Your rights in all Personal Data and Subscriber Data to its hosting, connectivity and telecommunications service providers, and You hereby irrevocably grant to CareAR all such rights and permissions in or relating to Subscriber Data as are necessary or useful for CareAR, its subcontractors, and agents to perform CareAR’s obligations and exercise its rights under the SXM User Terms. Notwithstanding the foregoing, You acknowledge that Subscriber Data does not include information that is used by CareAR in an aggregate and anonymized manner. In the event You own or control such aggregate and anonymized data by operation of law in any jurisdiction, You hereby unconditionally and irrevocably assigns to CareAR all right, title, and interest in and to such data. You hereby consent to the collection, disclosure, processing and use of Your Subscriber Data and Personal Data as described in the SXM User Terms, including the transfer of such Personal Data and Subscriber Data to the United States, Ireland, and/or other jurisdictions for storage, processing, and use by CareAR and its affiliates. The laws in these jurisdictions may differ from the laws of Your Jurisdiction and Personal Data and Subscriber Data may be subject to access by governmental authorities in these jurisdictions. CareAR SXM is controlled and operated from the United States and international transfers shall be made in accordance with applicable law. If Your consent under this clause is not sufficient under the law applicable to Your Jurisdiction, You shall not access or use CareAR SXM until You complete the procedure required under the law of Your Jurisdiction for giving consent. By accessing and using CareAR SXM, You understand and agree that Your Personal Data, Subscriber Content and Subscriber Data, if stored by us, will be stored in the United States as set forth in the Privacy Policy and DPA. You also understand that You or other people that You collaborate with can access CareAR SXM that You access and use (including Your Content and CareAR Content) from outside of the United States and that nothing prohibits the processing of Subscriber Data, Personal Data and/or Subscriber Content outside of the United States.
  10. Intellectual Property Rights

    CareAR SXM and related documentation and other materials are protected by copyrights, patents, trade secrets, or other proprietary rights. Some of the characters, logos, or other images incorporated in CareAR SXM are also protected as registered or unregistered trademarks, trade names, and/or service marks owned by CareAR or others. CareAR or its licensors own and shall retain all right, title and interest in and to CareAR SXM, including all copyright and other intellectual property rights therein and, in using it, You do not acquire any ownership rights. CareAR SXM may contain software components provided by third parties. You have no right, license, or authorization with respect to CareAR SXM except as expressly set forth in the CareARM SXM Terms or in the applicable third-party license.

  11. Third-Party Charges

    You are responsible for any mobile data charges that You may incur for using CareAR SXM. If You are unsure what those charges may be, You should ask Your service provider before using CareAR SXM.

  12. Third-Party Mobile Application Terms and Conditions
    1. Apple App Store. The following applies to any mobile applications You acquire from the Apple App Store (“Apple-Sourced Software”): You acknowledge and agree that the SXM User Terms are solely a matter between You and CareAR, not Apple, Inc. (“Apple”). Apple has no responsibility for the Apple-Sourced Software or content thereof. Your use of the Apple-Sourced Software must comply with the App Store Terms of Service. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Apple-Sourced Software. In the event of any failure of the Apple-Sourced Software to conform to any applicable warranty, You may notify Apple, and Apple will refund the purchase price for the Apple-Sourced Software to You; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Apple-Sourced Software, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be solely governed by the SXM User Terms and any law applicable to CareAR as provider of the software. You acknowledge that Apple is not responsible for addressing any claims of You or any third party relating to the Apple-Sourced Software or Your possession and/or use of the Apple-Sourced Software, including, but not limited to: (i) product liability claims; (ii) any claim that the Apple-Sourced Software fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation; and all such claims are governed solely by the SXM User Terms and any law applicable to CareAR as provider of the software. You acknowledge that, in the event of any third-party claim that the Apple-Sourced Software or Your possession and use of that Apple-Sourced Software infringes that third party’s intellectual property rights, CareAR, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by the SXM User Terms. You and CareAR acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of the SXM User Terms as relates to Your license of the Apple-Sourced Software, and that, upon Your acceptance of the SXM User Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the SXM User Terms as relates to Your license of the Apple-Sourced Software against You as a third-party beneficiary thereof.
    2. Google Play Store. The following applies to any mobile applications You acquire from the Google Play Store (“Google-Sourced Software”): (i) You acknowledge that the SXM User Terms are solely a matter between You and CareAR only, and not Google, Inc. (“Google”); (ii) Your use of Google-Sourced Software must comply with Google’s then-current Google Play Store Terms of Service; (iii) Google is only a provider of the Google Play Store where You obtained the Google-Sourced Software; (iv) CareAR, and not Google, is solely responsible for its Google-Sourced Software; (v) Google has no obligation or liability to You with respect to Google-Sourced Software or the SXM User Terms; and (vi) You acknowledge and agree that Google is a third-party beneficiary to the SXM User Terms as they relate to CareAR’s Google-Sourced Software.
  13. No Access to Emergency Services

    CareAR SXM does not provide access to emergency services or emergency services providers (e.g., police, fire department, or hospitals), or otherwise connect to public safety answering points. You should ensure You can contact Your relevant emergency services providers through a mobile, fixed-line telephone, or other service.

  14. Disclaimer of Warranties

    Your access to and use of CareAR SXM and any Content is at Your own risk. You understand and agree that CareAR SXM is provided to You on an “AS IS” and “AS AVAILABLE” basis and that any use or reliance on any Content or materials You provide or obtain to or through CareAR SXM is at Your own risk. CareAR and its affiliates, officers, directors, employees, agents, representatives, partners, and licensors (collectively, the “CareAR Parties”), to the maximum extent permitted under applicable law, DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR OTHERWISE. Neither CareAR nor any of the CareAR Parties make any warranty or representation and disclaim all responsibility and liability for: (i) the completeness, accuracy, availability, timeliness, security or reliability of CareAR SXM or any Content; (ii) any harm to Your computer system or any other devices used to access or use CareAR SXM, loss of data, or other harm that results from Your access to or use of CareAR SXM or any Content; (iii) the deletion of, or the failure to store or to transmit, any Content or other data provided to or through CareAR SXM; and (iv) whether CareAR SXM will meet Your requirements or be available on an uninterrupted, secure, or error-free basis. No advice or information, whether oral or written, obtained from CareAR or through CareAR SXM will create any warranty or representation not expressly made herein.

  15. Limitation of Liability

    EXCEPT TO THE EXTENT PROHIBITED BY LAW OR OTHERWISE EXPRESSLY REPUDIATED IN ANOTHER WRITTEN AGREEMENT WITH CAREAR, CAREAR FOR ITSELF AND THE CareAR PARTIES, DISCLAIMS ALL LIABILITY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND DOES NOT ACCEPT ANY LIABILITY FOR ANY LOSS OR DAMAGES, WHETHER DIRECT, INDIRECT, PUNITIVE, ACTUAL, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR OTHERWISE RESULTING FROM ANY USE OF, OR INABILITY TO USE, CAREAR SXM, CareAR ASSIST OR ANY OTHER SITE, APP OR SERVICE, OR THE MATERIAL, INFORMATION, SOFTWARE, FACILITIES, SERVICES, OR OTHER CONTENT AVAILABLE THROUGH CAREAR ASSIST OR ANY OTHER SITE, APP OR SERVICE, REGARDLESS OF THE BASIS UPON WHICH LIABILITY IS CLAIMED AND EVEN IF ANY OF THE CAREAR PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. WITHOUT LIMITATION, YOU (AND NOT ANY CAREAR PARTIES) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION IN THE EVENT OF ANY SUCH LOSS OR DAMAGE ARISING THEREIN. IF APPLICABLE LAW DOES NOT ALLOW ALL OR ANY PART OF THE ABOVE LIMITATION OF LIABILITY TO APPLY TO YOU, THE LIMITATIONS WILL APPLY TO YOU ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW. IN NO EVENT SHALL CAREAR’S AND THE CAREAR PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW) EXCEED THE AMOUNT OF: FIFTY DOLLARS ($50.00 USD) IF YOU ARE A USER OR ONE DOLLAR ($1.00) IF YOU ARE ANY OTHER PARTY. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

  16. Authority

    You represent and warrant You are legally authorized to grant the rights contemplated by the SXM User Terms.

  17. Indemnity

    You agree to indemnify and hold harmless CareAR and its affiliates and their officers, directors, agents and assigns, from and against any and all claims, demands, liabilities, costs or expenses, including reasonable attorney’s fees, resulting from Your breach of the SXM User Terms, including any of the foregoing provisions, representations or warranties. Further, You agree to indemnify and hold harmless CareAR from and against any and all claims, demands, liabilities, costs or expenses, including reasonable attorneys’ fees, resulting from the placement or transmission of any Content or information onto CareAR’s or our affiliates or third-party partners’ servers and/or from any and all use of Your Credentials or access information.

  18. Release

    In the event of a dispute with or between one or more users or with Subscriber, You release CareAR from all claims, demands, liabilities, costs, or expenses and damages (actual and consequential of every kind and nature, known and unknown, arising out of or in any way connected with such disputes). In entering into this release, You expressly waive any protections (whether statutory or otherwise) to the extent permitted by applicable law that would otherwise limit the coverage of this release to include only those claims which You may know or suspect to exist in Your favor at the time of agreeing to this release.

  19. Investigations

    CareAR may seek to gather information from You if You are suspected of violating the SXM User Terms. CareAR may suspend access by any user whose conduct or Content are under investigation and may remove such Content as it deems appropriate and without notice. If CareAR believes, in its sole discretion, that a violation of the SXM User Terms has occurred, it may remove the Content permanently, warn users, suspend users and passwords, terminate Tenant access, or take other corrective action it deems appropriate in its sole discretion. CareAR may fully cooperate with any law enforcement authorities or court order requesting or directing CareAR to disclose the identity of anyone using CareAR SXM. BY ACCEPTING THE SXM USER TERMS, YOU WAIVE AND HOLD HARMLESS CAREAR AND ITS AFFILIATES FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY CAREAR, ITS AFFILIATES OR ANYONE ACTING ON ITS BEHALF DURING OR AS A RESULT OF ITS INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER CAREAR OR LAW ENFORCEMENT AUTHORITIES.

  20. Suspension

    We may stop (permanently or temporarily) providing CareAR SXM or any features of it to You. We also retain the right to create limits on use and storage at our sole discretion at any time. We may also remove or refuse to distribute any Content, suspend or terminate users, and reclaim usernames without liability to You. We may suspend Your use of CareAR SXM at any time in our sole discretion. If We suspend Your access, You must not create another Tenant without our written permission.

  21. Local Regulations

    We make no representation that CareAR SXM is available for use or permitted by law in any particular location. To the extent You choose to access CareAR SXM, You do so at Your own initiative and are responsible for compliance with any applicable laws, including but not limited to applicable local laws. You specifically agree to comply with all applicable laws concerning the transmission of technical data exported from the United States or the country in which You reside.

  22. Export

    CareAR SXM are subject to United States (“U.S.”) sanctions restrictions and export control laws and regulations. You warrant and represent that: (i) You are eligible to receive and use U.S. exports; (ii) You are not listed on either the U.S. Department of Commerce’s Entity List or Denied Persons List or the U.S. Department of Treasury’s List of Specially Designated Nationals; (iii) You are not resident or otherwise located in Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk or Luhansk regions, and You are not a national of Cuba; (iv) You will not use or divert for use, directly or indirectly, any material, services, or technical data relating thereto: (a) in any nuclear related activity involving military end use or dual use without first obtaining any required U.S. export license or other U.S. governmental approval, (b) in the design, development, production, stockpiling or use of missiles, and/or (c) in the design, development, production, stockpiling or use of biological or chemical weapons; AND (v) You will not reexport, divert or otherwise distribute any material, services, software, or technical data, or any products derived from access to software or technical data provided hereunder, in contravention of U.S. law or regulation. You are equally required to comply with any locally applicable sanctions restrictions and/or export control laws and regulations. You hereby acknowledge and further agree that: (i) a violation of any of the above representations constitutes a violation of Your license to use CareAR SXM(s) and therefore will be cause for the immediate termination of Your license to use CareAR SXM(s) and (ii) CareAR may terminate Your license to use CareAR SXM(s) in its entirety, effective immediately and without advance notice, if CareAR, Xerox or a government agency of the U.S. or any other country determines that an export license or other governmental approval is required for You to obtain or use (or continue to use) the materials and/or services.

  23. Miscellaneous
    1. Severability. In the event that any provision of the SXM User Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of the SXM User Terms will remain in full force and effect. CareAR’s failure to enforce any right or provision of the SXM User Terms will not be deemed a waiver of such right or provision.
    2. Feedback. You grant to CareAR and its Affiliates a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into CareAR and/or its Affiliates’ services any feedback, ideas, or suggestions and/or contributions to services provided by You. Under no circumstances will We pay You for the use of Your ideas or submissions.
    3. Force Majeure. Neither You nor CareAR shall be liable to the other during any period in which its performance is delayed or prevented, in whole or in part, by a “Force Majeure Event” (defined as any cause or circumstance beyond the reasonable control of the party invoking this provision including, without limitation, for causes due to war, act of a public enemy or terrorist, act of sabotage, fire, earthquake, flood, hurricane, riots, acts of God, telecommunications outage not caused by the obligated party, strike or other labor dispute, riot, inability to secure materials and/or transportation, a restriction imposed by legislation, an order or a rule or regulation of a governmental entity, or other similar causes). If such a circumstance occurs, the party whose performance is delayed or prevented shall undertake reasonable action to notify the other party thereof and shall take commercially reasonable steps to quickly resume its performance.
    4. Governing Law. The SXM User Terms, and any dispute or claim arising out of or in connection with the SXM User Terms, shall be governed by and construed in accordance with the laws of the state of New York U.S.A. without regard to its conflict of laws provisions and irrevocably submitted to the exclusive jurisdiction of the federal and state courts of New York. In any action to enforce the SXM User Terms, the parties agree to waive their right, if any, to a jury trial. CareAR may avail itself of all available legal and equitable remedies to enforce its rights under the SXM User Terms, and notwithstanding the first sentence of this Section 23(d), CareAR may file for injunctive or equitable relief without being required to post a bond in any court of competent jurisdiction.