Case Study: CareAR Expedites Printer Installation Inhibited by Covid-19 International Border Closures


Problem: VIP Canadian customer was set to install the latest in sophisticated Xerox technology. Unfortunately, due to Covid pandemic, Xerox’s US-based installation team could not travel across the border to assist.

Solution: The Xerox team leveraged CareAR Assist to help them get up and running with the new systems, beating their aggressive timeline in the process.

It’s simple. Remote experts use AR tools to record, annotate and deliver step-by-step, first-person views of complex operations, easily from any mobile device, tablet, PC, browser, drone or smart glasses, providing faster uptime resolutions, better service interactions, improved productivity, and significant cost savings. 

Watch this short video and download the CareAR for Manufacturing Solution Brief; then contact us for an introductory demo to discover how this technology can keep your manufacturing floor humming. 

With no downtime and no delays, CareAR IS your service experience management solution.

Contact CareAR