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See It in Action

CareAR’s Service Experience Management platform transforms customer and employee service engagements, reducing costs, optimizing experiences and igniting brand differentiation.

The total solution includes AR-based self-solve applications (Instruct), an integrated and incredibly easy-to-use content creation tool (Experience Builder), and live remote AR-based assistance (Assist), all working together to enhance service journeys.

Watch as CareAR’s Director of Solutions Consulting walks through an entire CareAR service journey, playing multiple personas:

  • a customer with a product problem who takes advantage of Instruct interactive digital-twin guidance;
  • a live remote agent who uses Assist to further support the customer after an issue escalation;
  • and finally an Experience Builder user who quickly and easily updates an existing guide.

Demo On-Demand

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CareAR Instruct Healthcare

CareAR® Instruct

Create self-guided instructions for making anyone an instant expert.

  • AR enhanced step-by-step instructions
  • AI computer vision
  • Intelligent context
  • AR instruction authoring tools
  • Any device, anywhere
CareAR for Manufacturing Tablet

CareAR® Assist

Live visual assistance and guidance for remotely seeing and solving issues, anywhere.

  • Enterprise cloud platform with embeddable APIs
  • Augmented reality 3D spatial mapping
  • Scalable HD video and audio collaboration
  • One-click create and capture content
  • Integrated with ServiceNow
CareAR for Manufacturing Tablet
Experience Builder Product image

CareAR Experience Builder

Quickly launch self-solve, visual guidance content with unique web-based tool

  • Create Step-Guided Direction
  • Deliver Immersive Experiences
  • Visualize Content Flow
  • Drag-and-Drop Simplicity
  • add 2D, 3D and video content
ServiceNow logo
“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”
Michael Ramsey

VP of Product Management, ServiceNow

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Benefits of AR in Service Workflows

Resolve Issues Fast

Resolve Issues Faster

with step-by-step guidance, visual collaboration, and AR annotation

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Easy Knowledge Transfer

from experts to junior resources

Reduce Costs

Reduced Service Costs

through decreased downtime and fewer truck rolls or customer contacts

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Increase Customer Satisfaction

with world-class service

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Maintain a Safe Environment

for employees and customers

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Meet Sustainability Goals

with remote solve and reduced carbon emissions